~ Do you ship globally?
Yes, we ship worldwide with USPS.
~ How much does shipping cost?
Shipping is $5 for domestic (US) and $13 for international (outside the US).
~ Do you take returns or exchanges?
Returns are available for up to 30 days after the delivery date. We do no provide exchanges.
~ Do I have to pay for my return?
All returns are free! Original shipping costs are not refunded.
~ How do I return an item?
To start the return process please send an email to emailshuilily@gmail.com with your order number, item you want to send back, and reason for return.
~ What payment methods do you accept?
We accept all major credit cards and Apple pay.
~ Able I able to cancel or modify my order after placing it?
We can’t modify orders that have already been placed, we can only cancel your order for a full refund if it is the early stages of processing. Please double check your address and order details are correct!
~ When will you restock an item?
Items will be restocked every couple months. Follow @shuilily on instagram to stay updated on when the latest releases will be.
~ What materials do you use?
Art prints are printed on high-quality card stock paper. Pins are made with an acrylic base and metal backing.
~ Where is the shop located?
We are an online store with no physical location, but we are based out of NYC and can be found at various conventions and fairs around the US.
If you have more questions, eontact us via email at emailshuilily@gmail.com.
